BJ Bodden
Objective
To
be an effective part of a progressive organization that fully challenges and
utilizes my skills and abilities, and promotes an environment allowing for the
growth and expansion of those capabilities, benefiting both the organization’s
growth and my personal and professional growth within the organization.
Technical Skills
·
Storage
o
Experienced knowledge of SAN & NAS storage
concepts, storage hardware, & storage performance requirements
o
Management & configuration of Cisco
9120 fabric switches for zoning host HBAs (Host Bus Adapters) or other WWN
enabled devices into VSANs
o
Fibre Channel, iSCSI, CIFS
o
Management of EMC CLARiiON SAN
technologies, specifically CX model storage arrays using Navisphere for
configuration, management, & reporting as well as Analyzer for performance
monitoring.
o
Replication technologies, including
MirrorView & SANCopy
o
Intermediate knowledge of managing EMC
Celerra NAS appliances, both integrated & gateway control stations/data
movers
·
Systems
Administration
o
Citrix Presentation Server 4.0,
Presentation Server 4.5, XenApp 5
o
Citrix EdgeSight 5
o
Windows Server 2000 / 2003 / 2008
o
Windows 2000 / 2003 / 2008 Terminal Servers
o
Microsoft Hyper-V Virtualization
o
DNS / DHCP
o
Active Directory & Group Policy
Management
o
FTP/FTPS/SFTP server & client
applications
o
WebSense Web Filtering
o
Network & system monitoring tools such
as MOM, SolarWinds ipMonitor, Orion, & Citrix EdgeSight
o
Verint voice recording for quality
management
o
Symantec EndPoint Protection
o
HP server hardware systems
o
IIS & Apache web servers
o
VERITAS Backup Exec & VERITAS NetBackup
·
Networking
o
Installation, configuration, racking, &
troubleshooting Cisco Catalyst switches, Cisco routers, Cisco ACS, Cisco VPN
Concentrator, Cisco ASA, & Cisco PIX firewall devices
o
Intermediate knowledge of Cisco IOS
o
Experienced knowledge of installation,
configuration, & management of 802.11B & 802.11G wireless network devices
o
Experienced knowledge of workgroup
routing/switching hardware, such as, Linksys, Netgear, D-Link, &
o
Avaya VoIP telephony
Work Experience
MedSolutions, Inc
8-4-2005 to present
Systems Administrator / Citrix Administrator / Storage Administrator
·
Designed, deployed & actively
administer a 12-server Citrix XenApp 5 x64 farm on all
Windows Server 2008 servers with 250+ users.
·
Designed, deployed & actively
administer a 3-server Citrix Presentation Server 4.5 farm on all Windows Server
2003 servers with 50+ users.
·
Previously designed & deployed
13-server Citrix Presentation Server 4.0 farm with 300+ users.
·
Responsible for hot fix rollups, security
updates, and new software package installs for all farm servers.
·
Managed EMC CLARiiON CX3-80 storage
environment for all production, test, & development servers as well as
maintained storage system hardware.
·
Obtained 3 course certificates from EMC’s
education department for Host Integration & CLARiiON Management, CLARiiON
Performance Workshop, & MirrorView/SANCopy Management.
·
Oversaw all Information Systems operations
at Melbourne, FL Call Center pertaining to end-user support, network connectivity,
secure resource access, Active Directory administration, Exchange email usage,
file & print services, VERITAS Back-up Exec for backing up server data,
Avaya Site Administration for administrative Telco tasks, etc.
·
Minimal installation, configuration, &
troubleshooting Cisco appliances for networking use in call center; including
switches, routers, VPN Concentrator, PIX firewalls, ASAs, etc.
·
Junior Telco administrator role, supporting
an Avaya VoIP telephony system using 4610/4620 IP Phones that integrate with
Cisco PoE devices for call routing throughout multiple sites.
·
Coordinated with general contractor &
sub-contractors on a multitude of facilities issues during 2 separate site
expansions, including electrical, HVAC, fire alarm, & security management
regarding new installations, scheduled maintenance, & future planned
expansions.
· Managed data center UPS & facility generator, coordinating with support vendors & electricians to maximize power availability.
Dictaphone Corporation (now Nuance)
2-01-2003 to 8-15-2005
http://www.nuance.com/dictaphone/
Senior Diagnostic Analyst / Product Supervisor:
·
Supported & troubleshot Dictaphone
dictation, transcription & voice recognition software for multinational
hospitals, healthcare, law enforcement agencies, and legal organizations.
·
Installed & configured IIS for web
servers running the Java SDK for wired & wireless data transfer. Responsibilities of this knowledge included
assisting local service technicians in preparation and installation of new
systems for “Go-Live” accounts.
·
Supported & maintained critical
customer accounts for optimal customer relations. Use of reporting tools were required for
extracting statistical data to ensure proper customer service levels are
met.
·
Teleconferences were attended twice weekly
for updates from regional team members on product success, feature
enhancements, and new product releases.
· Managed a team of employees for product support of Dictaphone’s digital portable software technology, including training these employees on operational & technical troubleshooting procedures.
Education
Major:
Computer Network Engineering Technology
Degree:
Associates in Science 3.74 GPA - Cum Laude
January
2003 to December 2004
Degrees / Certifications / Training